Refund, Cancellation, and Payment Policy

This Refund, Cancellation, and Payment Policy ("Policy") governs all consulting, coaching, mentoring, personal development, educational, and related professional services (collectively, the "Services") provided by Trauma To Power 12 LLC ("Company," "we," "our," or "us"). By purchasing or participating in any Service, the client ("Client") acknowledges that they have read, understood, and agreed to be legally bound by the terms set forth herein.

1. Nature of Services

The Company provides educational, consulting, coaching, mentorship, and personal development services intended to promote professional and personal growth. The Company does not guarantee any particular outcome, financial gain, business success, emotional healing, therapeutic result, or other specific benefit arising from participation in the Services.

Client acknowledges that success depends upon numerous factors beyond the Company's control, including the Client's own participation, implementation, commitment, and personal circumstances.

2. Payment Obligation

All fees are due and payable in accordance with the selected payment option.

Execution of this Agreement constitutes a binding contractual obligation to pay all agreed-upon fees.

Failure to utilize purchased Services shall not relieve Client of any payment obligation.

3. Refund Policy

Due to the immediate allocation of Company resources, scheduling commitments, proprietary methodologies, intellectual property, preparation time, and the intangible nature of consulting and coaching services, all payments made to Trauma To Power 12 LLC are final and non-refundable, except as expressly provided herein or as otherwise required by applicable law.

Once any of the following has occurred:

• scheduling of services;
• attendance at any session;
• receipt of coaching, consulting, mentoring, assessments, strategy, or educational materials;
• access to digital products, recordings, templates, worksheets, online portals, or proprietary resources;

the Client waives any right to request or receive a refund.

4. Deposits

Any deposit paid to reserve consulting, coaching, workshops, speaking engagements, or other Services constitutes consideration for reserving Company time and availability and is earned immediately upon receipt.

All deposits are non-refundable and non-transferable.

5. Digital Products

Because digital products, downloadable materials, electronic workbooks, templates, online courses, recordings, and educational resources cannot be returned once delivered or accessed, all purchases of digital products are final.

No refunds, exchanges, or credits shall be provided.

6. Cancellation by Client

Client may cancel future appointments by providing not less than twenty-four (24) hours' written notice.

Failure to provide timely notice shall result in forfeiture of the scheduled session without refund or credit.

Repeated cancellations or failure to attend scheduled appointments may result in termination of Services at the Company's sole discretion.

7. Rescheduling

The Company may permit one (1) complimentary rescheduling request when at least twenty-four (24) hours' advance notice is provided.

Additional rescheduling requests may be denied or subject to administrative fees.

8. Payment Plans

If Client elects a payment plan:

• all installment payments remain contractually due regardless of participation;
• discontinuing participation does not terminate the payment obligation;
• missed payments may result in suspension of Services until the account becomes current;
• the Company reserves the right to accelerate the remaining balance upon material breach of this Agreement.

9. Chargebacks and Payment Disputes

Client agrees not to initiate a chargeback, payment dispute, or reversal with any financial institution without first providing the Company written notice and a reasonable opportunity to resolve the matter.

Initiating a fraudulent or unwarranted chargeback constitutes a material breach of this Agreement.

The Company reserves all legal rights and remedies available under Louisiana law to recover unpaid fees, chargeback costs, attorney's fees where recoverable, court costs, and any collection expenses.

10. Company Cancellation

Should the Company cancel Services due to unforeseen circumstances and be unable to reasonably reschedule, the Company may, at its sole discretion:

• reschedule the Services;
• issue a credit toward future Services; or
• provide a prorated refund for Services not yet rendered.

11. Extraordinary Circumstances

Refund requests arising from documented medical emergencies, military deployment, or other extraordinary circumstances may be reviewed on a case-by-case basis.

The Company is under no obligation to grant a refund and reserves sole discretion in evaluating such requests.

12. No Guarantee

Client understands that coaching, consulting, and personal development involve education, accountability, and strategic guidance.

The Company expressly disclaims any guarantee regarding personal transformation, emotional recovery, business success, income, employment, relationships, or any other outcome.

13. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to conflict-of-law principles.

Any dispute arising from this Policy or the Services shall be resolved in the state or federal courts located within the State of Louisiana, and the parties consent to the exclusive jurisdiction and venue of those courts.

14. Entire Agreement

This Policy constitutes an integral part of the Client Agreement and supersedes any prior verbal statements or representations regarding refunds, cancellations, or payment obligations.

15. Acceptance

By purchasing, scheduling, accessing, or participating in any Service provided by Trauma To Power 12 LLC, Client acknowledges that they have carefully read this Policy, understand its terms, and voluntarily agree to be legally bound by its provisions.

Questions about this Policy, or need to provide written notice under Section 6 or Section 9? Lance@traumatopower.com or get in touch.